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Terms and Conditions

1. Introduction

Welcome to AlemApp.com ("the Website"). These Terms and Conditions govern your use of the Website and the services provided by AlemApp, including the integration with third-party services such as Ticketon and Airalo. By accessing or using AlemApp, you agree to comply with and be bound by the following terms. If you do not agree with these terms, please do not use the Website.

2. Services Offered

AlemApp provides users with a platform for discovering, booking, and planning tourism-related activities in Central Asia. Our services include personalized recommendations, booking attractions, and ticket purchasing through third-party providers like Ticketon for events, and Airalo for eSIM services.

3. Third-Party Integrations

3.1. Integration with Ticketon

AlemApp is integrated with Ticketon, a third-party service provider, to allow users to purchase tickets for events directly through the Website.
  • API Usage: Ticket purchases are processed through the Ticketon API, and by using this service, you agree to Ticketon's terms and policies. AlemApp facilitates the ticket purchasing process but is not responsible for the fulfillment of tickets or any issues arising from Ticketon's services.
  • Payment: Payment for tickets is processed securely through the Ticketon platform. Any disputes or issues with payments must be addressed directly with Ticketon. AlemApp is not liable for any payment discrepancies or refund issues related to Ticketon purchases.
  • Event Cancellations and Refunds: Event cancellations, refunds, or changes to the purchased tickets are governed by Ticketon’s policies. AlemApp will not be held responsible for such matters, and users must contact Ticketon directly for any inquiries related to ticket purchases.

3.2. Integration with Airalo

AlemApp provides integration with Airalo, a third-party provider of eSIM services, to enhance connectivity during your travels.
API Usage: When purchasing an eSIM through Airalo via AlemApp, the service is provided by Airalo. By using this feature, you agree to comply with Airalo's terms and conditions.
Payment: Payments for Airalo services are handled directly through Airalo’s secure payment gateway. AlemApp does not process or store your payment details related to Airalo transactions.
Service Coverage and Issues: AlemApp is not responsible for any service issues, coverage problems, or other issues arising from the use of Airalo services. For support with eSIM issues, users should contact Airalo’s customer support.

4. User Responsibilities

Accuracy of Information: You agree to provide accurate and complete information when using AlemApp, including when booking services through Ticketon or purchasing eSIM services via Airalo.
Compliance: By using AlemApp, you agree to comply with the terms of both Ticketon and Airalo when utilizing their services through our platform. Failure to do so may result in termination of your access to these integrated services.

5. Payments and Refunds

All payments made through the Website for third-party services, such as event tickets and eSIM purchases, are processed by the respective third-party provider. AlemApp does not handle payment transactions directly for these services.
  • Tickets: For ticket purchases made through Ticketon, refunds and payment disputes are governed by Ticketon’s policies.
  • eSIM Purchases: For purchases made through Airalo, refunds and disputes are handled by Airalo, in accordance with their terms and conditions.

6. Limitation of Liability

AlemApp acts as a facilitator for third-party services (Ticketon and Airalo) and is not responsible for the performance or delivery of these services. AlemApp shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use services provided by third parties.

7. Changes to Services and Terms

AlemApp reserves the right to modify or discontinue any service or feature offered through the Website at any time. Additionally, these Terms and Conditions may be updated periodically to reflect changes in our services or legal obligations. Users are encouraged to review these terms regularly.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Kazakhstan. Any disputes arising under or related to these terms will be subject to the exclusive jurisdiction of the courts of Kazakhstan.

9. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: numi@serikb.com
Phone: +77768080580